Damaged Items

If you receive an item which appears to have been damaged prior to shipping, Good Steward Books will gladly replace your purchase and pay for shipping.

If items were damaged during shipping via USPS, we may be able to replace your purchase. If, however, items were damaged by UPS, we will be required to file a claim with UPS which may take up to 10 days to process. After the claim has been processed, we may be able to replace your purchase.

Please contact us to submit a replacement request or if you have any questions about this policy.

Exchanges

In order to continue offering you our trademark discount prices, we cannot normally permit returns for products received in new condition.

Any exchange requests will be evaluated and reviewed on a case by case basis. All returns must be received undamaged. Always ship your returns via USPS, UPS, or FedEx. We cannot accept liability for returns which are damaged during shipment.

Good Steward Books does not refund original shipping charges on items which were received in new condition. The customer is responsible for all costs associated with shipping a product received in new condition

Please contact us to submit an exchange request or if you have any questions about this policy.