Frequently Asked Questions
Where is my order?
You can see all of your orders by logging in to your account page. You can also click on "View" by any of your orders to see its current status and shipping information, including tracking numbers if available. If you have any other questions about tracking your order or its status please contact us.
How long does it take for you to ship an order?
Except for Extended Catalog items, we ship almost all of our orders on the next business day. Extended catalog items ship within 14 days. If you have an urgent order, please call us and we'll do whatever we can to expedite shipment. On some items it may take more than one business day to ship your order. If this is the case, we'll let you know.
Can I exchange something I ordered?
You are welcome to return any new, unopened item for an exchange within 30 days of delivery. You will need to pay for shipping on both the return and the replacement. Contact us before you ship your item to set up an exchange.
Can I return an item for a refund?
You may return any new, unopened item for a refund within 30 days of delivery. You will need to pay for shipping on the return and your refund will be made, less a 15% restocking fee and the original shipping charges, within 14 business days of the return being delivered to us. Contact us before you ship your item to set up a refund.
Can I cancel my order?
Please log into your account page and check the status of the order you'd like to cancel. If your order's status is not "Shipped," we may be able to cancel it before it ships. Please, call us as soon as possible if you'd like to cancel your order. If your order has already shipped, we will not be able to cancel your order but you may return it to us.
I received an item damaged in shipping or my shipment was lost, what can I do?
If you selected Expedited shipping or shipping via UPS, your shipment is insured at its full value. It may take up to 10 days for the shipper to process the claim and as soon as that is completed we will address the issue. If we are able to replace any lost or damaged items from your shipment, we will do so at no additional cost to you. If an item is not available for replacement we will refund the full charges for that item to you. It may take up to 3 weeks for your bank to process the transaction. Contact us within 30 days of shipment to let us know about an issue.
I received the wrong item or a damaged item, what do I do?
We will gladly replace any item you received that was damaged or defective before we shipped it or was not the item you ordered. If you'd prefer a refund, we will refund the cost of the item and any associated costs in 3-5 business days of your refund request being approved. It may take up to 3 weeks for your bank to process the transaction. For some items we may need you to return the item to us before we can send you a replacement or a refund. If we approve your exchange or refund we will also reimburse you for the cost of returning the product to us or provide you with a postage-paid return label. Contact us within 30 days of delivery to let us know about an issue.
Full Returns and Exchange Policy
If you receive an item which was damaged prior to shipping or if you receive an item other than the one you ordered, Good Steward Books will gladly expedite a replacement of your purchase to you at our expense if a replacement is available. If no replacement is available you will receive a full refund for all effected items and associated shipping charges. Contact us within 30 days of your order if you believe this was the case and we will take care of the issue.
Items shipped via Standard shipping are not insured or guaranteed and we cannot refund any orders damaged or lost in shipping. If we are able to replace the product, all replacements will be made at the customer's expense but Good Steward Books will pay expedited and insured shipping for the replacement products.
Items shipped via Expedited shipping and UPS are insured. If your product is damaged in shipping, we may be required to file a claim with the shipper which may take up to 10 days to process. After the claim has been processed, we will replace any items which are currently available and refund items which are not available. We will ship any replacement items to you at no additional cost.
Please contact us to report a damaged or lost shipment within 30 days of your order or if you have any questions about this policy.
Exchanges and Refunds
Exchanges can be made at the original purchase price of an item for any in-stock product. The customer is responsible to pay the difference for any item which exceeds the original purchase price of the original item and is responsible to pay for shipping of the replacement item. Any refunds due to the customer are made to the original payment method. It may take up to 3 weeks for your bank to process the transaction.
Refunds for items which were received in new condition are assessed a 15% restocking fee. It may take up to 3 weeks for your bank to process the transaction. All refunds are made to the original payment method.
All returns must be received undamaged and unopened and must be shipped via USPS, UPS, or FedEx. We cannot accept liability for returns which are damaged or lost during shipping. We recommend that returns are shipped via a method which includes shipment tracking. Before an exchange or refund can be made, the customer must contact Good Steward Books within 30 days of delivery of the original order to submit an exchange or refund request.
Good Steward Books does not refund original shipping charges on items which were received in new condition. The customer is responsible for all costs associated with returning a product received in new condition.
Please contact us to submit an exchange or refund request or if you have any questions about this policy.